FAQ

ARIS is a new and easy platform to buy, sell and exchange cryptocurrencies. We support a number of cryptos as well as fiat currencies, such as Euros. We’re looking to support more cryptocurrencies and add new features, so why not follow our @ARIS Twitter account to get updates on what is coming next.

We want to make it as easy as possible to purchase cryptocurrencies. Create an account in under 30 seconds then all we need to verify is your phone number for crypto-to-crypto transactions.

ARIS is a ‘Monero-first’ exchange, we not only support Monero but feel passionately about the project, participate in the community and want to be part of its success, unlike many other crypto exchanges. Read more about Monero here: https://www.getmonero.org/

First create your account, all we need to know is an email address and password. Once you press the ‘Create Account’ button you’ll be taken into the platform. Please take a moment to verify your email address by clicking the link in the email sent to you.

To create crypto-to-crypto transactions, you’ll need to complete ‘Tier 1’ verification, meaning we’ll send you a code by SMS that you’ll need to confirm. Once this is done, you can make crypto-to-crypto Orders right away.

To create fiat transactions, you’ll need to complete ‘Tier 2’ verification, this involves giving us your first and last name, a quick selfie and a photo of your ID document. This process usually takes just a few minutes to complete, then you’re ready to go!

Fiat money is a government-issued currency that is not backed by a commodity such as gold. Fiat money gives central banks greater control over the economy because they can control how much money is printed. Most modern paper currencies, such as the U.S. dollar and Euro, are fiat currencies. (Source https://www.investopedia.com/terms/f/fiatmoney.asp)

Read how Monero is better than fiat money by keeping finances confidential and secure.

KYC stands for Know Your Customer. ARIS is fully compliant with KYC and Anti Money Laundering (AML) regulations yet is respectful of your privacy. We only ask for the information we require, no more.

An order is a crypto-to-crypto transaction - the processing time is instantly executed as soon as we receive the crypto you sent.

It depends on the amount you are transacting with. If it’s a small amount, there are X confirmations.

We will process the order for the amount you specified, the rest will be refunded back to you.

We will contact you when we receive the incoming funds, you’ll have the option to wait for further incoming funds to be sent or complete the transaction as is, adjusted to the amount of funds we received.

As soon as you create a new Order we will lock in the exchange rate quoted for 10 minutes, allowing you plenty of time to send the funds to the wallet address displayed. The is a live countdown timer showing exactly how long you have left.

If you don’t manage to send your funds in time, don’t worry! If you had already sent the funds but we didn’t receive them in time, get in contact with us and we can set up a new Order or refund you.

If you haven’t sent the funds and the time limit has run out, simply set up a new order.